Privacy Policy | NMI Search

Who we are

NMI Search operates the website at nmisearch.com. This policy explains how NMI Search handles personal information when you use the website or contact us.

For privacy questions, access or correction requests, complaints, or deletion requests, email contact@nmisearch.com.

Information we handle

Depending on the features you use, we may handle:

• Lookup information — the Australian supply address you enter or select, address suggestions, and the National Meter Identifier results returned for that address.
• Account information — your name, email address, account identifiers and authentication details if account features are enabled. We do not receive your password from an OAuth provider.
• Support information — your email address and the content of messages you send us.
• Usage and device data — page paths, referring site, campaign parameters, product events, browser, operating system, device category, language, time zone, platform, screen size and similar technical information.
• Security and operational data — IP address, user agent, request timing, error and security records processed for service delivery, abuse prevention and troubleshooting.
• Payment information — transaction and billing records if paid features are enabled. Full card details are handled by the payment provider and are not stored by NMI Search.

Do not enter a person's name or other unnecessary personal details into the address lookup.

How lookup information is handled

NMI Search sends the selected address to a supported third-party data provider to request matching supply-point information. The provider returns address and NMI records for display to you.

NMI Search stores lookup addresses and returned NMI results with query-flow records so we can operate, analyse and improve the lookup service. Lookup information may also be processed by our hosting, security and third-party data providers, including in operational logs. Those providers may apply their own retention practices.

Why we use information

We use information to:

• provide address suggestions and NMI lookup results;
• operate, secure and troubleshoot the website;
• apply usage limits and prevent automated abuse;
• maintain accounts and authentication where enabled;
• process payments and keep transaction records where enabled;
• understand product usage and improve the service;
• respond to enquiries, privacy requests and complaints; and
• comply with legal obligations and enforce our terms.

Analytics, cookies and browser storage

Our first-party analytics assigns a random visitor identifier and records sessions, page paths, referrals, campaign parameters, product events and device information. If you sign in, the anonymous identifier may be associated with your account. We do not use browser fingerprinting and do not retain the raw IP address as a first-party analytics field.

The first-party analytics retention period is normally up to 395 days and may be shortened. We honour the browser Do Not Track setting for this collection. You can clear the visitor identifier through your browser storage controls.

We also use browser storage and cookies for essential functions such as sessions, security, preferences and attribution. Optional analytics, authentication, support or payment providers may use their own cookies when those features are enabled. We will update this policy and provide any consent controls required before enabling materially different tracking.

Third-party service providers

We may disclose or make information available to providers that help us operate the service, including:

• supported address and NMI data providers;
• Cloudflare hosting, storage, security and delivery services;
• authentication providers, if social sign-in is enabled;
• payment processors, if paid features are enabled;
• analytics and customer-support providers, if enabled; and
• professional advisers or authorities where reasonably necessary or required by law.

We do not sell personal information. We do not represent that third-party lookup data is owned, supplied or endorsed by NMI Search.

Some providers may process information outside Australia. The countries involved depend on the provider and its infrastructure. Where applicable, we take reasonable steps appropriate to the service and information involved and describe material overseas disclosures in this policy.

Security and retention

We use reasonable technical and organisational safeguards appropriate to the nature of the information, including encrypted connections and access controls. No online service can guarantee absolute security.

We retain information only for as long as reasonably needed for the purposes described above, to meet legal and accounting requirements, resolve disputes, and maintain security. Retention periods vary by data type and provider.

Access, correction and deletion

You may ask to access or correct personal information we hold about you, or request deletion where applicable, by emailing contact@nmisearch.com. We may need to verify your identity before acting on a request. If we cannot fulfil a request, we will explain why where required.

Privacy complaints

Email contact@nmisearch.com with enough information for us to understand the issue. We will acknowledge and investigate the complaint and aim to respond within a reasonable period. If the Australian Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children

The service is not directed to children. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

Changes to this policy

We may update this policy when the service or our information-handling practices change. We will publish the revised policy and update the date shown above. We will provide additional notice where a change materially affects how we handle personal information.