Refund & Cancellation Policy | NMI Search

Scope

This policy applies when NMI Search offers a paid digital service. The price, currency, billing period, included usage and whether a purchase renews will be shown before payment.

Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law where it applies.

Refund requests

You may request a review of a charge when:

• you were charged more than once for the same purchase;
• the amount charged differs from the price shown at checkout;
• paid access or credits were not delivered because of a problem with NMI Search;
• the paid service has a material fault that we cannot remedy within a reasonable time; or
• a refund is otherwise required by law.

Because paid access and credits are digital services that may be available immediately, we do not normally provide a refund solely for change of mind after the service or credits have been used. We assess each request fairly, including any rights that apply under law.

How to request a refund

Email contact@nmisearch.com with the account email, order or invoice reference, charge date and reason for the request. Do not send complete payment-card details.

If a refund is approved, we will submit it to the original payment method. The time for the refund to appear depends on the bank or payment provider.

Subscription cancellation

If a subscription is offered, you can request cancellation through the billing controls in your account or by emailing contact@nmisearch.com. The effective cancellation date and access period will be shown in the billing confirmation. Once cancellation takes effect, no further renewal charge should be taken unless you start a new subscription.

Unless required by law or covered by the refund circumstances above, cancelling a subscription does not automatically refund a billing period that has already started.

One-time purchases

One-time purchases do not automatically renew. Any expiry or usage limits for purchased credits or access will be displayed before payment. Refund eligibility is assessed under the refund terms above.

Questions or disputed charges

Contact us promptly if you do not recognise a charge or believe a payment was processed incorrectly. We will review available account and transaction records and explain the outcome. Contacting us does not limit any rights you may have with your bank, payment provider or under applicable law.